Email Operations Manager

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.

In this role, you’ll help maintain the infrastructure that keeps our enterprise email delivery fast, trusted, and secure. As part of the Email Marketing Operations team, you’ll work with Gmail and Proofpoint administration and coordinate with other teams that own the broader email landscape. You’ll also own key email-delivery infrastructure, including sending domains, authentication, and mail routing.

What You'll Do

• You will support email operations in our Gmail / Google Workspace environment, including relevant mail-routing, authentication, and integration workflows, in partnership with the teams responsible for Workspace ownership.

• You will configure and maintain enterprise email infrastructure, including sending domains, mail routing, relays, IPs, and vendor integrations.
• You will own sender authority and authentication controls, managing SPF, DKIM, DMARC, and related sender domain rights, and will document and apply standards that future-proof our setup against issues.
• You will partner with internal deliverability specialists to monitor delivery and reputation signals, investigate authentication, integration, and routing failures, and lead root cause analysis and remediation.
• You will partner with Security, IT, and DevOps to support new mail stream setups, integrations, migrations, and operational controls related to email delivery.
• You will collaborate with specialists to improve monitoring, analysis, and reporting of throughput and bounces, applying meaningful classification and building repeatable workflows through automation and sound change management.
• You will prioritize incoming email-infrastructure requests, balancing the sending needs of the business with technical risk and long-term reliability.
• You will coordinate technical changes across multiple teams, using tools like Jira and Slack to document decisions and keep stakeholders aligned.

What You Bring

Must-Have:

• Bachelor's degree in a technical or related field, or equivalent professional experience.
• 4+ years of hands-on email experience, with ownership of email infrastructure.

• 2+ years of experience administering Google Workspace at an administrative level, including familiarity with Gmail operations and email-related settings. This role operates within the appropriate administrative privileges but does not own the overall Google Workspace environment.

• Proven experience working with managed DNS, email authentication, SMTP, mail flow, reputation management, bounce handling, and deliverability troubleshooting.
• Ability to explain technical risk clearly, prioritize competing requests, and build reliable documentation and processes.

Preferred:

• Experience building integrations using API and endpoint technology.
• Experience applying AI tools or building AI agents to speed up large-scale data analysis, automate routine work, or improve operational quality.
• Experience operating within a large enterprise or publicly traded company.
• Professional Google Workspace Admin Certification.
• Recent experience as a Proofpoint administrator.
• Comfort working in Snowflake, BigQuery, or equivalent data platforms.

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Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.

In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.

Below is the US base salary for this position. Additional compensation such as Bonus, Commission, Equity and other benefits may also apply.

$77,630—$121,990 USD

About us:

ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing, and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts, and billions of signals, ZoomInfo delivers the intelligence, automation, and integrations that modern revenue teams need to identify, engage, and convert their best buyers.

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ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.

ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.

For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.