Summary written by USA Jobs 24 from Bosch's advert and our data on 17,030 current US jobs. How we check every job
At a glance
Bosch is hiring a Team Lead - Contact Center in Fort Lauderdale, FL. It is a full-time role in Customer Success & Support, asking for at least 4 years of experience, first listed on November 1. The description mentions Excel. Bosch has 99 other openings in the US, 4 of them in Fort Lauderdale, FL.
How the pay compares
Bosch has not published pay for this job, or we could not find it in the advert. Of the 206 customer service jobs across the US on USA Jobs 24, 70% show pay, and the typical yearly midpoint among them is $142,000. That gives you a fair starting point when the subject comes up.
Skills in this advert
How often each skill named in this advert appears across the 206 customer service jobs we list today.
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Before you apply
- Check it is still open. We found this job on Bosch's SmartRecruiters site on November 1 and checked it again November 4, 5:17 AM ET. When an employer takes a job down, we remove it at our next daily update.
- Check the location works for you. This role is based in Fort Lauderdale, FL. If you would need to move, ask whether relocation help is offered.
- Match the experience. The advert asks for at least 4 years of experience. If you are a little short, a close match on the skills in the advert can still win an interview.
- Tailor your resume. Use the advert's own words, such as Excel, wherever they are true for you. Our resume guide shows how.
- Apply only through Bosch's own site. Our Apply button goes straight to Bosch's SmartRecruiters page. If anyone contacts you about this job and asks for money, gift cards or bank details, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at Bosch
Bosch has 100 openings on USA Jobs 24 today across 17 states. Most are in software & IT (23), engineering & mfg (19) and operations (14). The biggest locations are Roseville, CA (9), Sunnyvale, CA (9) and Farmington Hills, MI (8). 6% of them are remote, 25% are open to entry-level candidates and 36% show pay. We collect Bosch's jobs every day straight from its own careers system (SmartRecruiters), never from job boards or agencies.
The employer's advert
This is Bosch's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from BoschHide the advert354 words
Job Description
The position of the TL consists of two mandatory basic roles: Performance- and People Manager. The Admin Team Leader of the Customer Service Team in the automotive sector is responsible for overseeing and guiding a team of service experts who provide customer assistance and emergency support via phone. This role requires strong leadership skills, strong focus on performance, and a commitment to delivering exceptional customer service.
- Operational contact for customer (external customer communication regarding service aspects)
- Analyze and derive actions from daily operational performance
- Initiate intraday actions to improve KPIs of daily operations.
- Monitor, track and improve productivity.
- Register complaints according to the internal process.
- Queue management.
- Resource management.
- Review workload and support prioritization.
- Implement and monitor quality assurance processes to ensure consistency and high standards in customer interactions.
- Provide coaching to identify areas of improvement and implement strategies to enhance performance.
- Utilize data analytics to identify trends, patterns, and areas of improvement.
- Responsible of the Continuous Improvement Process.
- Generate and communicate process improvement ideas.
- Perform administrative tasks (Scheduling, payroll, etc.)
- Disciplinary measures and appraisal interview.
- Ensure adherence to the Bosch standard processes and technology.
- Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.
- Participation in personnel recruitment.
- Lead and/or participate in status and planning meetings with the team, company, and clients.
- Support and being proxy of Product Team Leader as well as Trainer.
- Perform other functions related to the position.
Qualifications
- University degree in Business Administration, Industrial Engineering, or a related field preferred
- Strong computer skills
- Proficient in MS Office (Excel, Word, PowerPoint, Outlook).
- 4 years of experience as a Team Lead in Shared Service Center.
- English level B2+/C1
Additional Information
By choice, we are committed to a diverse workforce - EOE/Protected Veteran/Disabled.
Company Description
Bosch Service Solutions is a leading provider of Business Process Outsourcing optimizing services in the
following key areas: Customer Experience Services, Mobility Services, Monitoring Services as well as
Business and Shared Services. Around 9,000 associates provide and optimize customers’ business
processes in approximately 40 languages. Visit our website for more information at
www.boschservicesolutions.com.
USA Jobs 24 copied this listing from Bosch's official careers site on November 1, 2026 and checked it again November 4, 5:17 AM ET. Bosch will never ask you to pay to apply or to buy equipment with a check they send you. If anyone does, it is a scam.
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