Lead Site Reliability Engineer, Platforms

What You Can Expect

As a Lead Staff Site Reliability Engineer, you will be one of the technical leads for our DevOps Platforms organization. This group is responsible for DevOps Platforms including cloud infrastructure, physical data center orchestration, critical security services, and our Zoom for Government (ZfG) environment. You will be an uber tech lead working across a broad area, defining projects and guiding work across various teams. Your scope of work is wide and you will have the opportunity to improve our datacenter kubernetes infrastructure, our cloud infrastructure, our security posture, and our operation of ZfG environments. Broadly speaking, you are an exemplary SRE and you will guide all of our teams toward SRE best practices (automation, monitoring, infrastructure as code, etc).

About the Team

The DevOps Platforms organization owns the full infrastructure stack: cloud infrastructure on AWS and OCI, physical data center orchestration, critical security services (identity, authentication, authorization), and Zoom's FedRAMP-rated federal environment, Zoom for Government (ZfG).

The team is currently working on one of the most technically interesting work in the org, hardening our security posture, and building the automation and reliability systems that underpin Zoom's global services. If you want broad visibility, real cross-team influence, and the chance to define how infrastructure gets built, this is the seat.

Responsibilities

• Design and scale DevOps platform services including Kubernetes infrastructure, cloud systems, and compliance-ready environments
• Define technical roadmaps and architectural direction for infrastructure automation and security
• Partner with service teams to understand platform needs and deliver solutions that improve reliability and efficiency
• Establish and advocate for SRE best practices including infrastructure as code, monitoring, and incident management
• Mentor team members through design, implementation, and production deployment of complex systems

What We're Looking For

• Bring 8+ years of SRE or DevOps experience building and operating production infrastructure at scale
• Code proficiently in at least one programming language beyond scripting (e.g., Python, Go, Java)
• Deploy and manage CI/CD pipelines using tools like Git, Jenkins, Argo CD, or JFrog
• Operate cloud infrastructure on AWS, OCI, or similar platforms using Terraform and Kubernetes
• Implement observability solutions with logging and monitoring tools such as ELK, Prometheus, or Grafana
• Communicate complex technical concepts clearly to diverse audiences including security teams, senior leadership, and external auditors
• Participate in on-call rotations and lead incident response to maintain system reliability
• Hold a degree in Computer Science or related field, or equivalent practical experience
• Hold US citizenship, or Greencard status

Preferred

• Have experience with security from an SRE perspective
• Have experience with Identity security (e.g. IAM, workload identity, zero trust) and tools (e.g. Teleport, Okta)
• Have experience operating Government environments and understanding their compliance requirements
• Have experience with system design and distributed computing at scale
• Ability to speak Chinese/Mandarin is a plus, but not required

Salary Range or On Target Earnings:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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