Summary written by USA Jobs 24 from Rubrik's advert and our data on 17,030 current US jobs. How we check every job
At a glance
Rubrik is hiring a Lead, Customer Success Operations Analyst in Palo Alto, CA. It is a full-time role in Customer Success & Support, asking for at least 6 years of experience, first listed on November 1. The advertised pay is $123,100–$184,700 a year. The description mentions Salesforce, Snowflake, Tableau, Generative AI, Excel and SQL. Rubrik has 77 other openings in the US, 40 of them in Palo Alto, CA. Across all employers on USA Jobs 24 there are 4 Customer Service openings in Palo Alto, CA today; the typical one asks for 6 years and advertises about $194,000 a year at the midpoint.
How the pay compares
Rubrik advertises $123,100 to $184,700 a year, a midpoint of $153,900 a year. Where an offer lands in a range usually depends on experience and on the exact location. That is lower than about 55% of the 33 customer service jobs in California that publish a yearly rate on USA Jobs 24, where the typical midpoint is $160,000 a year. To see roughly what this leaves after federal and California tax, try our take-home pay calculator.
Skills in this advert
How often each skill named in this advert appears across the 206 customer service jobs we list today. Salesforce is the most widely requested (14% of jobs), while Snowflake is the least common (1%). Widely requested skills are what employers expect as a baseline; rarer ones show what is special about this job.
Paste your resume and this advert into our resume match tool to see which of these words your resume already covers.
Before you apply
- Check it is still open. We found this job on Rubrik's Greenhouse site on November 1 and checked it again November 4, 5:17 AM ET. When an employer takes a job down, we remove it at our next daily update.
- Check the location works for you. This role is based in Palo Alto, CA. If you would need to move, ask whether relocation help is offered.
- Match the experience. The advert asks for at least 6 years of experience. If you are a little short, a close match on the skills in the advert can still win an interview.
- Tailor your resume. Use the advert's own words, such as Salesforce, Snowflake and Tableau, wherever they are true for you. Our resume guide shows how.
- Know your number. Decide the lowest offer you would accept before the first call. Our salary negotiation guide explains how to ask for more.
- Apply only through Rubrik's own site. Our Apply button goes straight to Rubrik's Greenhouse page. If anyone contacts you about this job and asks for money, gift cards or bank details, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at Rubrik
Rubrik has 78 openings on USA Jobs 24 today across 17 states. Most are in software & IT (21), sales & BD (18) and data & AI (6). The biggest locations are Palo Alto, CA (41), Austin, TX (3) and Chicago, IL (2). 28% of them are remote, 9% are open to entry-level candidates and 78% show pay. We collect Rubrik's jobs every day straight from its own careers system (Greenhouse), never from job boards or agencies.
The employer's advert
This is Rubrik's own description of the job, copied word for word from its careers site. We have not edited it.
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About the role
Rubrik's Customer Success and Renewals organization is the operational backbone that keeps our retention and growth motions running as a measurable, automated, insight-driven system. We're looking for a senior Customer Success Operations professional to be the operational engine behind these motions — building the automation that removes manual toil, turning scattered data into trusted analytics, and acting as the connective tissue between Customer Success, Renewals, RevOps, Product, and Engineering.
What You'll Do
- Design and build automation across the customer lifecycle — onboarding, adoption tracking, renewal triggers, risk alerts, health-score refreshes — replacing manual workflows with scalable, self-refreshing processes.
- Partner with Product and Engineering to instrument customer and telemetry signals into the reporting layer, and coordinate on closing technical/product gaps surfaced by CS and Renewals data.
- Build and own CS/Renewals dashboards and executive data packs covering GRR/NRR, renewal trends, churn/downsell drivers, at-risk accounts, health distribution, adoption, and time-to-value.
- Design and govern product metrics across product/eng and post sales teams; own data integrity across Salesforce, the CS platform, Snowflake, and Tableau.
- Apply AI/LLM tools to automate reporting, build workflows and frameworks from scratch, accelerate analysis, and reduce manual operational work — and help set the standard for how the post-sales org uses AI to scale.
- Act as the operational bridge across RevOps, Sales Ops, Finance, Support Ops, Enablement, and Data/BI — leading cross-functional programs and driving alignment on data, definitions, and scaling initiatives.
- Deliver ad hoc and recurring analysis that turns raw data into decision-ready insight for CS and Renewals leadership.
Experience you’ll need
- Minimum of 6 years in Customer Success Operations, Revenue Operations, Sales Ops, or a CS/analytics function in B2B SaaS or enterprise technology.
- Bachelor's degree in Engineering, Computer Science, or a related technical field preferred.
- Excel skills, plus fluency in SQL, Tableau, and Snowflake — able to independently build dashboards, + skills and frameworks/apps or agents, define metrics, and derive insight from complex, multi-source data.
- Demonstrated experience designing and building automations: workflow automation, triggered actions, CS-platform configuration.
- Hands-on experience applying AI/LLM tools to automate reporting, analysis, or operational workflows. Deep familiarity with Salesforce and a Customer Success platform (Gainsight, Totango, Planhat, or similar).
- Fluency in core post-sales metrics — GRR, NRR, churn, downsell, health scoring, segmentation, renewal motions — and judgment on which ones drive decisions.
- Strong technical/product reasoning, program-management ability, and a track record presenting metrics and insight to senior leadership.
#LI-PM2
The minimum and maximum base salaries for this role are posted below; additionally, the role is eligible for bonus potential, equity and benefits. The range displayed reflects the minimum and maximum target for new hire salaries for the role based on U.S. location. Within the range, the salary offered will be determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
US Pay Range
$123,100—$184,700 USD
Join Us in Securing and Accelerating the World's AI Transformation
Rubrik (NYSE: RBRK) is the Security and AI Operations Company, delivering one platform built at the intersection of data, identity, and AI. The platform enables agentic cyber resilience and trusted AI operations for enterprises worldwide, built to recover before disruption strikes and stay a step ahead, so security is never the reason ambition stalls.
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Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
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Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
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Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
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Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other status protected by applicable law. Rubrik provides equal employment opportunities to employees and applicants in all terms and conditions of employment, including recruiting, hiring, promotion, compensation, training, leave, and termination.
Rubrik provides reasonable accommodations to qualified applicants and employees with disabilities in accordance with applicable law. If you need an accommodation to participate in the application process or to perform your job, please contact hr@rubrik.com. Accommodations may include changes to the application process, documents in an alternate format, a sign language interpreter, or specialized equipment.
USA Jobs 24 copied this listing from Rubrik's official careers site on November 1, 2026 and checked it again November 4, 5:17 AM ET. Rubrik will never ask you to pay to apply or to buy equipment with a check they send you. If anyone does, it is a scam.
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