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Customer Service jobs in San Francisco, CA
California
27 openings in customer success & support in San Francisco, CA, from Harvey, Perplexity, Lyft and Benchling. Updated November 4, 5:17 AM ET.
- 27openings
- 6new since yesterday
- $175,000typical pay midpoint
- 11%remote
Senior Manager, Customer Experience Strategy & Operations
Ramp
This role will own the strategy and ops teams that are making that transition a reality while still delivering 24/7/365 support for our 85,000+ customers every day.
- New York, NY; San Francisco, CA
- Hybrid
- $147,000–$215,000 a year
NewMajors Customer Success Manager
Harvey
As a Majors Customer Success Manager, you'll lead AI implementation, adoption and change management for Harvey's largest customers, including leading law firms, Fortune 500 companies and…
- San Francisco, CA
- Hybrid
- $180,000–$210,000 a year
NewLyft Business Customer Success Associate
Lyft
Serve as the primary point of contact for transportation partners for all things regarding product functionality, billing, and customer service issues
- New York, NY; San Francisco, CA
- $28.85–$36.06 an hour
New Entry levelLyft Business Customer Success Associate
Lyft
Serve as the primary point of contact for transportation partners for all things regarding product functionality, billing, and customer service issues
- San Francisco, CA; New York, NY
- $28.85–$36.06 an hour
New Entry levelCustomer Success Manager, DX
Atlassian
You will join a team of collaborative CSMs and reporting to our Manager of Commercial Customer Success. Everyone on the team is here to do more than just be a great CSM.
- San Francisco, CA; Austin, TX +3
- Remote
NewCustomer Success Strategy & Operations Manager
Cursor
Design segmentation and coverage models so each customer gets the service model that drives growth. Build headcount and capacity models so we invest in the right places at the right time
- San Francisco, CA; New York, NY +1
Customer Success Lead
Perplexity
Own gross and net revenue retention for the customer base, including renewal forecasting, risk management, and expansion targets shared with Sales
- San Francisco, CA; New York, NY
- Hybrid
- $265,000–$320,000 a year
Customer Success Enablement Business Partner
Stripe
You'll serve as the strategic enablement partner to Customer Success leadership, helping identify the skills, knowledge, and practices that Customer Success Managers need to support their…
- San Francisco, CA; Seattle, WA
- Remote
- 5+ yrs
Customer Success Leader, Majors
Harvey
Harvey is hiring a Customer Success Leader to manage and develop a team of experienced CSMs supporting our strategic law firm accounts.
- San Francisco, CA
- Hybrid
- $230,000–$250,000 a year
Sr. Customer Success Manager
Workday
Customer Success Management (CSM) is Workday's liaison between our Professional Services and Production Services teams.
- San Francisco, CA; Pleasanton, CA
- $128,200–$192,200 a year
CX Knowledge Specialist
Harvey
Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know.
- San Francisco, CA
- Hybrid
- $88,000–$132,000 a year
Customer Success Manager
Benchling
Benchling believes in putting our customers at the center of everything we do. We strive to provide an exceptional experience for our customers and our users from the first touchpoint…
- San Francisco, CA
- Hybrid
- $110,330–$149,270 a year
Manager, Learning & Certification Architecture
Harvey
We're hiring a Manager, Learning & Certification Architecture to define how customers learn Harvey and to build the system that produces that learning at scale.
- San Francisco, CA
- Hybrid
- $140,000–$180,000 a year
Associate Manager, Customer Success
DoorDash
SevenRooms is hiring for an Associate Manager, Customer Success to lead our team of SMB Customer Success Managers in North America.
- Los Angeles, CA; San Francisco, CA
- $97,920–$144,000 a year
Sr. Customer Success Strategy Manager, New Products
Samsara
This role owns new product adoption as a company metric across Samsara's post-sale organization. It exists to proactively integrate every new product into post-sale processes — reviewing…
- San Francisco, CA
- Remote
- $145,000–$212,500 a year
Customer Success Manager, Enterprise Tech
Anthropic
Join Anthropic's Customer Success team in a high-visibility & high-impact role driving AI adoption across a small number of enterprise accounts in our Enterprise Tech segment.
- San Francisco, CA; New York, NY
- $200,000–$265,000 a year
Mid-Market Customer Success Manager (LATAM - Portuguese Speaking)
Harvey
As a Customer Success Manager you'll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams.
- New York, NY; Dallas, TX +3
- Hybrid
- $125,000–$145,000 a year
Manager, CX Knowledge & Enablement
Harvey
Reporting to the CX Operations Manager, you will manage the Enablement team and own the knowledge infrastructure that customer-facing and AI-assisted work runs on, along with the competency…
- San Francisco, CA; New York, NY
- Hybrid
- $144,000–$216,000 a year
Manager, Customer Success (San Francisco or Denver)
Datadog
Drive and influence the full renewal and expansion sales cycle. Serve as an advisor and role model for exemplary customer service
- Denver, CO; San Francisco, CA
- $108,000–$144,000 a year
Global CX Workforce Manager
Harvey
Harvey's Customer Experience team provides 24/7 support across AMER, EMEA, and APAC. As Harvey expands across customer segments and regions, the volume, location, and nature of that work…
- San Francisco, CA; New York, NY
- Hybrid
- $120,900–$181,300 a year
Business Systems Analyst
Figma
Own and optimize the COS Zendesk environment, including workflows, business rules, automations, routing, permissions, and overall system health
- San Francisco, CA; New York, NY
- $105,000–$245,000 a year
Leader, Account Management
Benchling
Benchling is seeking an Account Management Leader with a background in Life Sciences and enterprise SaaS. This role is an exciting blend of team management and strategic leadership.
- San Francisco, CA; Boston, MA
- Hybrid
- $157,000–$220,000 a year
Head of Product, New Customer Experience
Gusto
Gusto is looking for an experienced Product leader for our New Customer Experience team. Gusto is known as the trusted payroll solution for hundreds of thousands of SMBs.
- San Francisco, CA
- Hybrid
- 10+ yrs
Technical Customer Success Manager, API
Perplexity
We are looking for a technically fluent Customer Success Manager to help our API customers succeed and shape how we support them as the business grows.
- San Francisco, CA
- Hybrid
- $170,000–$220,000 a year
Manager, Technical Services Engineering
MongoDB
We are looking to speak to candidates who are based in Palo Alto as this role will require working in office 3 or more days a week.
- Palo Alto, CA; San Francisco, CA
- $133,000–$261,000 a year
Senior Customer Success Manager
MongoDB
We are looking to speak to candidates who are based in San Francisco, CA or Austin, TX for our hybrid working model.
- Austin, TX; San Francisco, CA
- $97,000–$190,000 a year
Scaled Enterprise Customer Success Manager
Perplexity
Execute the scaled Enterprise customer success strategy developed by leadership. Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed…
- San Francisco, CA; Austin, TX +1
- Hybrid
- $150,000–$175,000 a year
Hiring snapshot: Customer Service in San Francisco, CA
USA Jobs 24 lists 27 Customer Service openings in San Francisco, CA today from 16 employers. 6 openings were added since yesterday. Harvey (7), Perplexity (3) and Lyft (2) have the most openings. 85% of these listings publish a pay range, and the typical midpoint of a yearly range is about $175,000. Roles that state an experience level ask for a median of 5 years, and the most common band is 5–7 years. 7% are open to entry-level candidates or interns. 11% are fully remote and 52% are hybrid. The skills employers mention most are Salesforce (19%), Generative AI (11%), SQL (11%) and AWS (7%).
Worked out by USA Jobs 24 from 27 live openings on employers' own careers sites, November 4, 5:17 AM ET. Shares are of all openings unless stated; pay is the midpoint of advertised yearly ranges.