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Customer Service jobs in New York, NY
New York
34 openings in customer success & support in New York, NY, from Harvey, MongoDB, Lyft and Perplexity. Updated November 4, 5:17 AM ET.
- 34openings
- 9new since yesterday
- $160,000typical pay midpoint
- 6%remote
Senior Manager, Customer Experience Strategy & Operations
Ramp
This role will own the strategy and ops teams that are making that transition a reality while still delivering 24/7/365 support for our 85,000+ customers every day.
- New York, NY; San Francisco, CA
- Hybrid
- $147,000–$215,000 a year
NewMajors Customer Success Manager
Harvey
As a Majors Customer Success Manager, you'll lead AI implementation, adoption and change management for Harvey's largest customers, including leading law firms, Fortune 500 companies and…
- New York, NY
- $180,000–$210,000 a year
NewManager, Customer Success Operations
MongoDB
Lead a team of analytical and operational business partners that are aligned to the CS organization. Drive the operating rhythm of our business including monthly and quarterly business…
- New York, NY
- 5+ yrs
NewLyft Business Customer Success Associate
Lyft
Serve as the primary point of contact for transportation partners for all things regarding product functionality, billing, and customer service issues
- New York, NY; San Francisco, CA
- $28.85–$36.06 an hour
New Entry levelLyft Business Customer Success Associate
Lyft
Serve as the primary point of contact for transportation partners for all things regarding product functionality, billing, and customer service issues
- San Francisco, CA; New York, NY
- $28.85–$36.06 an hour
New Entry levelCustomer Success Manager, DX
Atlassian
You will join a team of collaborative CSMs and reporting to our Manager of Commercial Customer Success. Everyone on the team is here to do more than just be a great CSM.
- San Francisco, CA; Austin, TX +3
- Remote
NewCustomer Success Manager
Carta
As a Scaled Customer Success Manager, you'll own a portfolio of 40+ accounts post-onboarding — using smart prioritisation, great tooling, and a medium-touch model to drive retention and…
- New York, NY
- $129,000–$144,000 a year
Technical Support, Associate
BlackRock
The team provides 24x7 support to C-level executives and their executive assistants, handling tasks such as installing, diagnosing, repairing, maintaining, and upgrading end-user hardware…
- New York, NY
Customer Success Strategy & Operations Manager
Cursor
Design segmentation and coverage models so each customer gets the service model that drives growth. Build headcount and capacity models so we invest in the right places at the right time
- San Francisco, CA; New York, NY +1
Customer Success Lead
Perplexity
Own gross and net revenue retention for the customer base, including renewal forecasting, risk management, and expansion targets shared with Sales
- San Francisco, CA; New York, NY
- Hybrid
- $265,000–$320,000 a year
Client Service Associate
Morgan Stanley
Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis.
- New York, NY
- $35,360–$90,000 a year
Customer Success Manager - Sana
Workday
The Sana team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change.
- New York, NY
- Remote
- $128,200–$192,200 a year
Customer Success Manager - Figma Weave (New York, United States)
Figma
Manage the adoption journey for a portfolio of large, commercial and enterprise customers. Understand customer goals and success metrics, and use product data to inform proactive engagement…
- New York, NY
- $127,000–$269,000 a year
Lead, Technical Services
MongoDB
As part of the Support organization, you will be directly interfacing with our largest customers and their most difficult problems. There will almost certainly be sweat.
- New York, NY
Customer Success Leader, Majors
Harvey
Harvey is hiring a Customer Success Leader to manage and develop a team of experienced CSMs supporting our strategic law firm accounts.
- New York, NY
- Hybrid
- $230,000–$250,000 a year
Video Customer Support Manager - North Eastern Region - US Remote
Motorola Solutions
The Video Customer Support Manager ensures we are meeting our contractual obligations, provides exceptional expertise in our video solutions, and directs the appropriate resources to solve…
- New York, NY
- $85,000–$90,000 a year
CX Knowledge Specialist
Harvey
Harvey ships product every week, and every release changes what our customers, our support specialists, and our AI Support agent need to know.
- New York, NY
- $88,000–$132,000 a year
Manager II, Customer Support
Pinterest
Lead, coach and develop a diverse team of US- and EMEA-based Support Specialists, setting clear objectives and holding the team accountable for results.
- New York, NY
- 5+ yrs
Manager, Learning & Certification Architecture
Harvey
We're hiring a Manager, Learning & Certification Architecture to define how customers learn Harvey and to build the system that produces that learning at scale.
- New York, NY
- $140,000–$180,000 a year
Customer Success Manager
Pure Storage
As a Customer Success Manager (CSM) at Everpure , you will act as a trusted strategic advisor, driving value realization and adoption across our as-a-Service subscription portfolio—including…
- Lehi, UT; Raleigh, NC +2
- $97,000–$173,000 a year
Sr Customer Success Manager
Workday
Our Customer Success Managers work directly with customers to enhance their overall user experience with Workday.
- Boston, MA; New York, NY
- $119,500–$179,300 a year
Enterprise Customer Success Manager - Boston/New York
Datadog
Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate…
- Boston, MA; New York, NY
- $90,000–$120,000 a year
Customer Success Manager, SMB
Zocdoc
Customer Success Managers help existing Zocdoc providers get more value from the platform and grow their practices.
- New York, NY
- $30.29–$35.10 an hour
Customer Success Manager, Enterprise Tech
Anthropic
Join Anthropic's Customer Success team in a high-visibility & high-impact role driving AI adoption across a small number of enterprise accounts in our Enterprise Tech segment.
- San Francisco, CA; New York, NY
- $200,000–$265,000 a year
Mid-Market Customer Success Manager (LATAM - Portuguese Speaking)
Harvey
As a Customer Success Manager you'll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams.
- New York, NY; Dallas, TX +3
- Hybrid
- $125,000–$145,000 a year
Manager, CX Knowledge & Enablement
Harvey
Reporting to the CX Operations Manager, you will manage the Enablement team and own the knowledge infrastructure that customer-facing and AI-assisted work runs on, along with the competency…
- San Francisco, CA; New York, NY
- Hybrid
- $144,000–$216,000 a year
Lead, Technical Services
MongoDB
We are looking to speak to candidates who are based in Toronto for our hybrid working model.
- New York, NY
- $137,000–$189,000 a year
Lead, Technical Services
MongoDB
We're looking to speak with candidates based in New York City for our hybrid working model.
- New York, NY
Global CX Workforce Manager
Harvey
Harvey's Customer Experience team provides 24/7 support across AMER, EMEA, and APAC. As Harvey expands across customer segments and regions, the volume, location, and nature of that work…
- San Francisco, CA; New York, NY
- Hybrid
- $120,900–$181,300 a year
Business Systems Analyst
Figma
Own and optimize the COS Zendesk environment, including workflows, business rules, automations, routing, permissions, and overall system health
- San Francisco, CA; New York, NY
- $105,000–$245,000 a year
Technical Education Specialist
Notion
As Notion's product surface expands, we need a builder-teacher who can turn new capabilities into technically accurate education that helps customers confidently build with Notion.
- New York, NY
- Hybrid
- $135,000–$180,000 a year
Senior Customer Success Manager - FSI
MongoDB
Proactively identify and mitigate risks in accounts with significant technical complexity by advising on advanced operational strategies and best practices.
- New York, NY
- $87,000–$172,000 a year
Customer Success Manager
MongoDB
Proactively identify risks and ensure deployment health by advising on best practices and operational strategies.
- New York, NY
- $81,000–$160,000 a year
Scaled Enterprise Customer Success Manager
Perplexity
Execute the scaled Enterprise customer success strategy developed by leadership. Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed…
- San Francisco, CA; Austin, TX +1
- Hybrid
- $150,000–$175,000 a year
Hiring snapshot: Customer Service in New York, NY
USA Jobs 24 lists 34 Customer Service openings in New York, NY today from 19 employers. 9 openings were added since yesterday. Harvey (7), MongoDB (6) and Lyft (2) have the most openings. 79% of these listings publish a pay range, and the typical midpoint of a yearly range is about $160,000. Roles that state an experience level ask for a median of 5 years, and the most common band is 5–7 years. 6% are open to entry-level candidates or interns. 6% are fully remote and 24% are hybrid. The skills employers mention most are AWS (18%), Google Cloud (18%), Azure (18%) and Salesforce (12%).
Worked out by USA Jobs 24 from 34 live openings on employers' own careers sites, November 4, 5:17 AM ET. Shares are of all openings unless stated; pay is the midpoint of advertised yearly ranges.