Technical Program Manager, Serviceability

Data Center Serviceability team works with hundreds of data centers globally to deliver the highest quality and lowest cost availability, capacity, and scaling results for our customers. We standardize operations globally by delivering tools, policy, processes, and procedures to our internal teams.

Serviceability is the ability to maintain, repair, and manage infrastructure assets efficiently throughout their lifecycle, encompassing maintenance standards, spares management, training and certifications, operational readiness, and the systematic use of data and automation to prevent disruptions and drive continuous improvement.

We are seeking a Technical Program Manager to support serviceability for water systems across our data centers. Water quality management is a critical and fast-growing area of data center operations, where evaporative cooling, condenser water, and makeup water systems must be kept safe, compliant, and reliable to protect both people and infrastructure. This role will define how water systems are sampled, maintained, and kept within regulatory compliance as we scale from early programs to a global fleet, with a focus on proactively catching water quality issues before they drive equipment degradation or infrastructure downtime.

What you will do:

You will own the serviceability program for water systems across the fleet. You will write and maintain preventive maintenance (PM) guidelines for water sampling across all water bodies in our data centers, such as cooling towers, condenser and chilled water loops, evaporative systems, and storage tanks, making sure these guidelines meet regulatory and environmental compliance requirements across every region we operate in. You will build these guidelines with Operations, Data Center Engineering Operations (DCEO), Industrial Hygiene, Environmental, and water treatment vendors. You will set the serviceability framework for water systems so that sampling, treatment, and remediation happen on time and water quality issues are caught proactively rather than after they affect equipment or availability. You will partner with Finance on labor analyses that turn sampling and treatment needs into staffing plans. You will work with Field Engineering to lead root cause analyses on water quality and equipment findings, and you will make sure the lessons feed back into PM standards and procedures. You will work with Operations and site teams to build operational readiness plans for new sites, then track readiness so every site is sampling and compliant from day one. You will also run field trials and stakeholder workshops to validate procedures, collect feedback and drive continuous improvement.

Key job responsibilities
Own the execution and success metrics for water systems serviceability across the global fleet
Write and maintain PM guidelines for water sampling across all water bodies, ensuring they meet regulatory and environmental compliance, working with Operations, DCEO, Industrial Hygiene, Environmental, and vendors
Set the serviceability framework for water systems that keeps sampling and treatment on schedule and prevents water quality issues from causing infrastructure downtime
Build mechanisms to proactively detect and escalate water quality risks before they affect equipment or availability
Conduct labor analyses with Finance to support annual and long-range staffing plans
Lead root cause analyses with Field Engineering on water quality and equipment findings, and drive corrective actions into standards
Build operational readiness plans with Operations and site teams, and track readiness as new sites deploy
Run field trials and stakeholder workshops to validate procedures and collect operational feedback
Keep serviceability standards current as the fleet grows and new equipment, regulations, and vendors are introduced
Use data and metrics to measure program health, prioritize effort and report progress
Write narratives (one to six pages) and present to Director-level leadership
Travel up to 10–15%

Basic qualifications

- 3+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Bachelor's degree in chemical engineering, biotech/bio-engineering, mechanical or equivalent relevant experience

Preferred qualifications

- Experience managing serviceability/maintenance programs
- Experience maintaining regulatory or compliance-driven global programs
- Experience working with data center engineering teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 127,100.00 - 172,000.00 USD annually
USA, WA, Seattle - 127,100.00 - 172,000.00 USD annually