Senior Field Support Supervisor

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Company Overview
KLA is a global leader in the semiconductor manufacturing ecosystem, enabling the production of virtually every electronic device used today. From laptops and smartphones to advanced automotive systems and immersive technologies, our innovations support the devices that power modern life.
KLA develops industry leading systems and solutions for manufacturing wafers, reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. Innovation is at the core of what we do, with approximately 15% of revenue reinvested into research and development.
Our teams of physicists, engineers, and data scientists collaborate with the world’s leading technology companies to solve complex challenges and accelerate the delivery of next generation of electronic devices. At KLA, you will work on meaningful problems in a dynamic and fast paced environment where two days are the same.

Job Description and Preferred Qualifications

Customer Service

• Build and maintain strong customer relationships at all organizational levels while leading field service operations
• Drive coordination of service activities to meet customer operational goals
• Proactively identify performance improvement opportunities and drive resolution for both tool and service-related issues
• Lead regular customer meetings, including operational reviews and KPI discussions, and ensure timely follow-up on action items

Business and Finance

• Support quarterly and annual revenue planning to achieve operational and financial targets
• Collaborate with customers to promote continuous improvement programs and product enhancements
• Maintain a strong understanding of customer agreements, equipment specifications, and service level agreements
• Develop and implement operational plans to improve customer satisfaction and grow service market share
• Partner with account teams to support regional business objectives and strengthen customer engagement

Administrative and General

• Lead and develop the CSE team through regular performance reviews and development planning aligned with account goals
• Evaluate operational processes and customer workflows to identify improvement opportunities and training needs
• Build a strong understanding of the equipment base at customer sites installed
• Ensure accurate records, systems, and performance metrics are maintained
• Track equipment status, warranties, contracts, and customer performance metrics
• Establish strong collaboration with business units, product support teams, and sales organizations

Minimum Qualifications

• Minimum Qualifications
  • Bachelor’s degree with management or leadership experience
    and minimum 5 years in a related industry,
    OR
  • Graduate degree with minimum 2 years management experience in a related industry

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $81,300.00 - $138,200.00 Annually
Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.

For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.