Senior Executive Business Partner, Strategy & Operations

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
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Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio

Join the team as Twilio’s next Senior Executive Business Partner.

About the job

This position is needed to triage multiple deliverables with competing deadlines, take effective action without knowing the full picture, plan global offsite events, and provide proactive calendar support. You will partner with executives to drive execution on team initiatives in support of business priorities. You will be a part of an incredibly talented team of Executive Business Partners and Administrators.

Responsibilities

In this role, you’ll:

• Partner with your executives to understand their priorities in order to effectively address meeting requests and manage complex calendars and travel, stack rank meeting requests and redirect as needed.
• Serve as the point person for planning global, multi-day team onsite meetings.
• Work independently and execute decisions on behalf of your executives while exercising discretion in committing time and evaluating needs.
• Manage complex travel on behalf of your executives (domestic and international), prepare expenses, organize and assist with special events, team activities and successful meetings through research, participant coordination, material preparation and logistics management.
• Act as a point person for your executives’ direct reports, building strong relationships across their team(s) and internal and external stakeholders to progress your executives’ priorities and identify any challenges.
• Plan agendas, coordinate logistics for large meetings, draft presentations, take meeting minutes/actions, and coordinate oral and written communication for executives.
• Collaborate with your peer Executive Business Partners cross-functionally in alignment towards achieving company strategy, goals and objectives.
• Develop a deep understanding of the overall business in order to support your leader and team and your own career development.
• Collaborate with HR and department leaders to champion company values, foster a positive culture, and support team development programs.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 7+ years’ experience supporting executives in a fast-paced environment with the ability to make good decisions in sometimes ambiguous environments with changing priorities.
• Superior attention to detail, proactiveness, and high level of integrity and discretion in handling confidential information; strong verbal and written communication skills along with excellent organizational skills.
• Demonstrated ability to build cross-functional relationships, partnering closely with leaders and peers, and keeping multiple teams and projects on track in parallel.
• Experience planning domestic and international travel including air travel, hotel accommodations, visa requirements, etc.
• Confident abilities to plan and facilitate virtual, in person, or hybrid leadership summits and team-building events.
• Experience with contract management, procurement processes and proficiency with common administrative tools (i.e. Zoom, G-Suite, etc.)
• Excellent time-management skills, problem solving abilities, ability to anticipate needs and a master multi-tasker.

Desired:

• Large event planning experience
• Previous support roles within the Tech industry
• Understanding of business operating cadences and team requirements to align and maintain rhythms
• Prior experience with contract management and procurement processes
• Ability to conduct research, create reports or presentations
• Managing T&E expenses to budget
• Strong written and verbal communication skills
• Ability to think outside the box and know when to pivot as needed

Location

This role will be remote and based in the West Coast, USA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.

Compensation

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $106,320 - $132,900.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $112,560 - $140,700.
• Based in the San Francisco Bay area, California: $125,040 - $156,300.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until Nov 16th, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.