Summary written by USA Jobs 24 from Duke Energy's advert and our data on 17,030 current US jobs. How we check every job
At a glance
Duke Energy is hiring a Products & Services Coordinator in Various Locations, FL. It is a full-time role in Other Roles, asking for at least 2 years of experience, first listed on November 1. The description mentions Salesforce. Duke Energy has 81 other openings in the US.
Before you apply
- Check it is still open. We found this job on Duke Energy's Workday site on November 1 and checked it again November 4, 5:17 AM ET. When an employer takes a job down, we remove it at our next daily update.
- Check the location works for you. This role is based in Various Locations, FL. If you would need to move, ask whether relocation help is offered.
- Match the experience. The advert asks for at least 2 years of experience. If you are a little short, a close match on the skills in the advert can still win an interview.
- Tailor your resume. Use the advert's own words, such as Salesforce, wherever they are true for you. Our resume guide shows how.
- Apply only through Duke Energy's own site. Our Apply button goes straight to Duke Energy's Workday page. If anyone contacts you about this job and asks for money, gift cards or bank details, stop and check it with our scam checker. Read how to spot a fake job offer.
About hiring at Duke Energy
Duke Energy has 82 openings on USA Jobs 24 today across 6 states. Most are in software & IT (24), operations (12) and engineering & mfg (9). The biggest locations are Charlotte, NC (31), Raleigh, NC (18) and St. Petersburg, FL (12). 1% of them are remote, 17% are open to entry-level candidates and none shows pay. We collect Duke Energy's jobs every day straight from its own careers system (Workday), never from job boards or agencies.
The employer's advert
This is Duke Energy's own description of the job, copied word for word from its careers site. We have not edited it.
Show the full advert from Duke EnergyHide the advert472 words
Important Application Submission Information
In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Wednesday, November 4, 2026More than a career - a chance to make a difference in people's lives.
Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Job Summary
The Products & Services Coordinator is responsible for effectively handling Duke Energy customers request for energy efficiency offerings, and other products and services. This is done by efficiently handing inbound calls, and making outbound calls as determined by key performance indicators (KPI). Successful vetting of each call is essential to providing energy efficient solutions to customers that balances their needs with the organization’s goals and objectives. The P&S Coordinator is also responsible for driving efficiency, cost effectiveness and productivity of field representatives by using technical expertise to pre-qualify customers for eligibility of Residential Energy Checks, and effectively schedule appointments to meet customer and business needs. For customers participating in the Phone Assisted Audit, provide audit reports and other required documentation to ensure that customer can move forward with energy conservation recommendations. Responds to assigned escalated customer service complaints in collaboration with Consumer Affairs.
RESPONSIBILITIES
- Handle incoming and outgoing calls to customers regarding their energy efficiency needs and questions.
- Scheduling field advisors and completing Phone Assisted Audits.
Basic/Required Qualifications
- High School/GED degree
- 2 years related work experience
Additional Preferred Qualifications
- Call center experience and experience promoting products and services in a call center environment.
- Bilingual (English and Spanish) is highly desirable.
- Knowledge of Duke Energy’s Energy Efficiency Programs and Products and Service Offerings.
- Residential Auditor Certification.
- Understand Duke Energy's Customer Information Systems (Salesforce and C4C).
- Successful suggestive sales record.
- Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting strict performance expectations.
Working Conditions
- Virtual Mobility Classification – Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility and must live within the footprint state of Duke Energy Florida.
Specific Requirements
- Must attend certified auditor training within first 12 months.
Travel Requirements
Not requiredRelocation Assistance Provided (as applicable)
NoRepresented/Union Position
NoVisa Sponsored Position
No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
USA Jobs 24 copied this listing from Duke Energy's official careers site on November 1, 2026 and checked it again November 4, 5:17 AM ET. Duke Energy will never ask you to pay to apply or to buy equipment with a check they send you. If anyone does, it is a scam.
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