Principal TPM Operations Infrastructure Services Self-Service, Customer Experience Infrastructure

Every Amazon fulfillment center, delivery station, and grocery store depends on the network gear, scanners, and devices that keep it running. Getting that hardware ordered, right-sized, and on site at the right time is still too slow and too manual. You'll build the program that fixes this, starting from a blank page.

We're looking for a Principal Technical Program Manager to define and launch a new program that connects how infrastructure is planned, ordered, and fulfilled across Amazon's global operations network. Today, product teams and thousands of field associates each work with supply chain in their own way. They rely on manual handoffs and country-specific workarounds, and nobody has a single view of the process. Your job is to replace that with one governed, automated way for infrastructure demand to turn into orders, deliveries, and ready-to-install hardware.

There's no existing program to inherit. You'll set the mission, the operating model, and the integration architecture. Then you'll lead the teams that build it. You'll work with engineering teams who are already committed to this work, and with senior leaders across supply chain, procurement, field operations, and technology.

Key job responsibilities
In this role, you will:
- Define the program from the ground up: its charter, guiding principles, operating model, and how teams work together across organizations.
- Break down where time is lost between a customer's request and a placed order, set baselines, and target the biggest gaps first.
- Design how self-service ordering and automated bill-of-materials tools connect to supply chain systems, so orders flow without manual re-entry.
- Build a data model that handles country-specific regulations and vendor constraints as part of the design, not as exceptions.
- Set up forward-looking demand signals, so procurement moves from reacting to individual requests to planning ahead.
- Decide which systems hold the source of truth for each type of data, and which existing tools to invest in, consolidate, or retire.
- Write the strategy and present it to senior leaders, shaping who owns procurement and deployment for new site launches.

You'll love this role if you're energized by ambiguity, enjoy building something that doesn't exist yet, and want your work to show up in faster site launches, less wasted spend, and a better experience for teams across Amazon's operations network worldwide.

A day in the life
Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
We make infrastructure simple for every team that builds and runs technology across Amazon's operations network, from fulfillment centers to quick commerce sites worldwide. We build self-service products that let customers plan, order, and deploy infrastructure on their own, make the cost of every decision visible, and support complex programs that self-service can't handle yet. Each one teaches us what to automate next. You'll join product managers, engineers, solution architects, and program managers, partnering closely with supply chain, procurement, and field operations. We work backwards from the customer, measure outcomes over activity, and give people real ownership.

Basic qualifications

- 7+ years of technical product or program management experience
- 10+ years of working directly with engineering teams experience
- 5+ years of software development experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred qualifications

- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- 8+ years of hands-on work managing complex technology projects experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 177,000.00 - 239,400.00 USD annually