Manager, Patient Access

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Mission

At Biologics by McKesson, our mission is to simplify access to medication and deliver personalized care that helps patients achieve the best-possible outcomes — one patient, one partner, one therapy at time.

Purpose

The Manager, Patient Access is responsible for tactical leadership and supervision of all oncology and core Patient Access Services, including inbound patient access contact center, oncology and core prior authorizations and appeals, claims adjudication, benefit investigation and eligibility verification, and patient financial assistance. This role is responsible for converting strategy into team goals and processes, managing resources and workload distribution across teams, monitoring and course correcting performance metrics, coaching and developing strong supervisors, mid-level problem solving, cross-team coordination, and driving operational excellence, compliance, and an exceptional patient and provider experience.

The ideal candidate must exhibit strong leadership skills, a patient-centric mindset, a proven track record of people leading, and demonstrated knowledge of patient access operations

Location: This role is hybrid and based out of our Cary, NC location with a weekly requirement of 2 days in office.

Compensation: This role is target between $92,000 and $94,000 yearly along with a 15% bonus.

Key Responsibilities

• Tactical Leadership and Operational Management: Translate Patient Access strategy, priorities, and service commitments into clear goals, processes, operating expectations, and execution plans for supervisors and their teams. Establish operating cadence, priorities, and decision paths that enable supervisors to manage daily execution consistently and effectively. Identify and address mid-level escalated service concerns and operational exceptions with urgency, sound judgment, and clear communication. Drive consistent implementation of approved organizational changes across Patient Access teams.
• Resource, Capacity, and Workload Management: Assess workload, staffing, skill mix, queue health, and service demand across Patient Access functions and shift resources when necessary to protect service levels and Patient Access. Coordinate cross-team workload distribution and coverage plans, balancing operational needs with training, development, quality, and employee sustainability. Partner with supervisors to anticipate bottlenecks, competing priorities, and dependencies, and establish recovery plans when performance is at risk. Provide leadership input into staffing needs, hiring priorities, onboarding plans, and workforce readiness based on operational demand.
• Performance Management and Operational Excellence: Monitor productivity, quality, turnaround times, service levels, and other established performance measures across teams. Identify trends and course correct when results deviate from expectations. Hold supervisors accountable for team performance, timely follow-through, effective coaching, accurate work, and adherence to established processes. Use operational data, quality findings, employee feedback, and workflow observations to identify root causes and prioritize improvements in people, process, and technology. Lead continuous improvement efforts that simplify workflows, strengthen handoffs, improve consistency, and enhance the patient and provider experience. Communicate performance, risks, dependencies, improvement actions, and outcomes to senior leadership and key business partners.
• Supervisor Leadership and Talent Development: Lead, coach, and develop Patient Access supervisors, strengthening their ability to manage performance, coach employees, resolve issues, communicate expectations, and make sound frontline decisions. Establish clear expectations and promote consistent supervisory practices across teams. Conduct regular one-on-ones, performance discussions, talent reviews, and development planning with direct reports. Create a culture of trust, accountability, collaboration, continuous learning, and patient-centered service.
• Cross-Team Coordination and Patient Experience: Coordinate priorities and handoffs across Patient Access functions to support an efficient patient journey. Partner with pharmacy operations, clinical, quality, training, technology, client-facing, and other stakeholders to resolve cross-functional issues and implement sustainable solutions. Provide leadership for escalated patient, provider, client, and operational concerns that require coordination beyond a single supervisor or team.
• Quality, Compliance, and Risk Management: Ensure Patient Access complies with standard operating procedures, work instructions, contractual obligations, and applicable Federal and State requirements. Review quality and compliance trends with supervisors, ensure corrective actions are implemented, and verify sustained adherence to expectations. Partner with Quality, Training, and operational stakeholders on audits, remediation, process updates, and readiness activities as applicable.

Minimum Requirement

Degree or equivalent experience. Typically requires 6+ years of professional experience and 0-2 years of supervisory experience.

Critical Skills

• 6+ years experience within specialty pharmacy, relevant pharmaceutical industry services, or related healthcare operations.
• 2+ years of progressive people leadership experience, including responsibility for developing frontline teams
• Bachelor degree in healthcare, business, management, or a related field preferred. Equivalent relevant experience may be considered.
• Demonstrated knowledge of patient access operations and the interdependencies among contact center services, benefits investigation, eligibility verification, prior authorization and appeals, claims adjudication, and patient financial assistance.
• Demonstrated ability to translate strategic priorities into measurable team goals, processes, resource plans, and performance expectations.
• Strong analytical and problem-solving skills, with the ability to interpret operational trends, identify root causes, and implement corrective actions.
• Proven ability to build accountability, develop talent, and manage change across teams.
• Strong communication, collaboration, organization, and customer service skills with a patient-centric mindset.
• Proficiency within Microsoft applications and the ability to learn pharmacy, patient access, workflow, contact center, and workforce-management systems.
• Flexible, adaptable, detail oriented, and committed to operational excellence and continuous improvement.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

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