Manager, Enterprise Collections

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

We are seeking an experienced and strategic Manager II, Enterprise Collections to lead our Enterprise Collections organization, part of the broader Order to Cash function. As Manager II, Collections, you will drive collections performance for a portfolio of Samsara's enterprise customers, partnering closely with Sales, Customer Success, Legal, and Finance to support timely cash collection while delivering a strong customer experience. You'll lead and develop your team, manage escalations, and help scale the operating model through process improvement, automation, and adherence to strong governance (including SOX and policy compliance).

This role is ideal for a people-focused, detail-oriented operational leader who thrives in fast-paced, cross-functional environments.

This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact – helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role, you will:

• Own collections performance (aging, past-due reduction, dispute resolution velocity) for your team(s)' portfolio of enterprise accounts, balancing cash outcomes with customer experience.
• Provide guidance and support for your team's development, including coaching and performance management for collections analysts and specialists.
• Lead strategic initiatives to meet collections targets for one or more teams, and collaborate with senior leadership to align your team's collections strategies with broader OTC and enterprise goals.
• Manage escalations and customer communication on complex accounts, navigating sensitive situations with sound judgment and professionalism.
• Partner cross-functionally (Sales, Legal, Deal Desk, CS, FinSys, Treasury) to resolve complex invoicing/contract/payment issues and remove blockers to payment.
• Drive and implement process improvements and automation (tools, workflows, reporting) to improve collections efficiency and the customer experience.
• Participate in periodic reviews of OTC policies and SOX controls with senior leadership, and ensure your team's practices remain compliant and up to date.
• Represent OTC/Collections in cross-functional initiatives.
• Champion and role model Samsara's cultural principles and, as a people leader, hire, develop, and lead an inclusive, engaged, high-performing team.

Minimum requirements for the role:

• 5–7+ years of experience in Order-to-Cash, Revenue Operations, Billing, or Shared Services.
• 3–5+ years of supervisory/people management experience.
• Demonstrated ability to support team objectives and deliver results through others.
• Strong knowledge of Order-to-Cash / Accounts Receivable processes, including collections and dispute management, and an understanding of AR's role in the broader financial picture.
• Strong communication skills and ability to work effectively with cross-functional stakeholders and senior leadership.
• Ability to drive process optimization and automation initiatives.
• Working knowledge of SOX controls / policy compliance in a finance operations environment.
• Hands-on experience using both Salesforce and NetSuite, or comparable CRM and ERP systems, to investigate customer, opportunity, contract, order, invoice, payment, credit, or account data.

An ideal candidate also has:

• Experience implementing or using Accounts Receivable (AR) and Order-to-Cash (O2C) automation platforms such as HighRadius, Growfin, Tesorio, etc.
• Experience with SAP or Oracle.

The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed.

The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below.

Annual Base Salary

$97,282—$130,800 USD

Total Rewards

At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.

Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.

Flexible Working

At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

Belonging at Samsara

At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.

Our Commitment to Authenticity

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Fraudulent Employment Offers

Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.