Business Process Analyst

Work Schedule

Environmental Conditions

Job Description

How will you make an impact?

The Business Process Analyst, which is part of the Process & Analytics team, is responsible for supporting the implementation of new business solutions as well as the maintenance and optimization of existing solutions that support the Portfolio Operations teams. Specific tasks include but are not limited to supporting new data cleansing initiatives, troubleshooting existing processes or tools and generating department metrics.

What will you do?

• Works with manager to develop and implement efficiencies, optimize existing processes based on user feedback, and introduce new opportunities for automation.
• Support design, testing, implementation, and documentation of new automation tools
• Partner with supported business teams to understand objectives, key performance indicators, operational challenges, and opportunities to improve business performance through analytics and process improvements
• Provides technical support and handles troubleshooting on defined tools and applications within Portfolio Operations teams.
• Identifies opportunities to improve data quality through data analysis and implements the appropriate measures to resolve
• Develop and maintain reports, dashboards, and key performance indicators using SQL, Power BI, Databricks, Excel, and other analytical tools to support business performance visibility and decision-making.
• Participate in the project intake and prioritization process by documenting business requests, providing effort estimates, maintaining project status, and communicating progress to stakeholders.
• Prepares data extracts to support department-wide data cleansing initiatives.
• Works with manager to support long term data governance needs, contingent upon new technologies.
• Collaborate with business stakeholders and cross-functional teams to support system enhancements, user acceptance testing, and implementation of technical solutions.
• Responsible for documentation and maintenance of technical processes to support SOP and Work Instructions, ensuring these documents are updated in the online Master Control Management system

How will you get here?

Education

• BA/BS Degree in Information Systems / Computer Science or business-related discipline

Experience

• 3+ years of experience organizing, analyzing and reporting on product data
• Thorough understanding of Fisher Scientific operational processes across Global Portfolio Operations team; proficiency with internal systems, including Oracle PDH, Outsystems, Mainframe, AS/400 and Cognos
• Experience with data analysis and working with large datasets
• Advanced knowledge of Microsoft Office products, specifically Excel and Access
• Familiarity with SQL with demonstrated ability to quickly pick up new concepts related to database management tools
• Must be detailed-oriented with proven ability to multi-task
• Strong problem solving and troubleshooting abilities

Knowledge, Skills, Abilities

• Ability to work independently to develop projects
• Ability to analyze data and draw actionable conclusions from analysis
• Ability to work under tight deadlines and demonstrate flexibility with priorities
• Ability to distill high level objectives and strategic concepts into everyday business solutions and tools
• Strong problem solving and time management skills
• Service-oriented work ethic
• Excellent verbal and written communication skills across a diverse range of colleagues