Account Manager

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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: The Account Manager at Goldin.com will play a pivotal role in handling client relationships and ensuring customer satisfaction. This position is integral to the success of the team, focusing on building and maintaining positive relationships with our clients. The role involves working closely with cross-functional teams to deliver outstanding service and support to our clients.

Schedule: Monday - Friday

Typically 9-5, but will need to be flexible with hours.

What you will accomplish:

· Provide excellent customer service for clients at the direction of the consignment team to encourage client satisfaction and retention.

· Act as a point of contact for clients, addressing their needs and resolving any issues that arise.

· Collaborate with internal teams to ensure timely and successful delivery of our solutions according to client needs and objectives.

· Find opportunities for automation and improvements to save time and improve client satisfaction.

· Pull data and prepare reports for the client, Consignment team, or Private Sales team as requested.

What you will bring:

· Knowledge of memorabilia, sports trading cards and Trading Card Games(TCG), with proven understanding of their respective markets.

· Proven experience within the e-commerce, specialty or collectibles industry.

· Strong communication and social skills, demonstrating skill in establishing trust with clients and internal teams.

· Excellent problem-solving skills and the ability to handle complex situations with professionalism.

· Ability to manage multiple clients simultaneously, with a keen attention to detail.

· Proficiency in using CRM software and other account management tools.

· A proactive approach to identifying and pursuing efficiency.

Qualification Preferences:

· Bachelor’s degree in business, marketing, or a related field.

· Minimum of 3-5 years of experience in collectibles of the hobby.

· Strong analytical capabilities coupled with interpreting data to make informed decisions.

· Proficiency in Excel, Smart Sheets or Google Sheets preferred.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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